"Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the routemap."
- Bruce Daisley, Vice-President EMEA, Twitter
"Ben’s book is a great overview of this expanding market, and all the issues we face. Employee experience is not a project, it’s a never-ending journey – one which can make your company, your team, and your people more energized than ever. Thank you Ben for pushing this space forward, it’s one of the most important investments organizations can make in the years ahead."
- Josh Bersin, Global Industry Analyst
“This book is fascinating! Ben Whitter presents a compelling case for why Employee Experience should be a top priority for any organization as we look to reimagine the important role
of work; as humans, organizations and society as a whole.
The concepts discussed are very pragmatic and the important link to individual and business outcomes is profound.”
- Colleen Schuller, Vice-President, Employee Experience, GSK
"Ben has woven multiple strands of treating employees well into an integrated employee experience agenda. His work is comprehensive, insightful, and pragmatic and will help any business or HR leader make real progress."
- Dave Ulrich, Rensis Likert Professor,
Ross School of Business,
University of Michigan
"In Employee Experience, his definitive manifesto, he makes a persuasive case for why the top-down model of HR-led engagement initiatives is flawed. Employee Experience offers a vision of a meaningful and impactful future both for HR and the next generation of employees. A consistently well-informed and refreshingly global book."
- People Management Magazine
About Employee Experience
For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities.
However, in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top performing employees, HR professionals need to move beyond ad hoc engagement initiatives to design and embed employee experience throughout an organization's processes and culture from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this.
Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. With guidance on how to build experience capabilities in an HR team and coverage of how to define, design and embed an employee experience strategy to ensure that each interaction an individual employee has with the company supports this experience, this is essential reading for HR professionals. Including case studies from companies including Airbnb, Sky and Starbucks.
This book shows how adopting this approach has improved performance, productivity and profits and how organizations of any size can achieve this success too.
"Ben is being talked about as the World’s ‘Mr Employee Experience’, and rightly so. He is at the forefront globally of shaping a new HR and workplace agenda. Bottom-line- he walks the talk. If you want to get ahead with the employee experience within your business, call Ben or get yourself to one of his fantastic events."
"I see Ben as one of the global thought leaders within employee experience. Not only does he have the theoretical knowledge, but he's been practicing what he speaks. His talks are always enlightening and his articles are often thought provoking, and well thought through."
"Ben is an influential global voice in HR. He has a compelling vision for employee experience and how it can increase value and drive business performance and differentiation. I also really enjoy talking with Ben because he is a genuine expert in Asian business and culture, and he’s incredibly passionate about giving a platform to the leading innovation happening in our part of the world."
"Ben is at the very top of his game and is making a phenomenal contribution to the world of employee experience and HR. I know personally the massive impact his work has had. He researches, consults and advocates across markets so what you get is a truly global and leading-edge experience working with him. He’s definitely the #1 figure in employee experience around the World right now."
"In 2016, I attended Europe’s first employee experience conference in London, which Ben chaired and co-designed; it was the best HR event I have ever attended. Working with Ben has convinced me that we are on the cusp of big changes in the way we deliver this experience for our employees – this is not just for HR to deliver but for leaders across the business."
“One of the World’s leading figures within employee experience is Ben Whitter. His compelling thought leadership, commentary and advocacy for employee experience is provoking the right conversations among HR executives right now. If you get the opportunity to attend one of Ben's events in person, take it. "