"Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the routemap."
- Bruce Daisley, Vice-President EMEA, Twitter
"Ben’s book is a great overview of this expanding market, and all the issues we face. Employee experience is not a project, it’s a never-ending journey – one which can make your company, your team, and your people more energized than ever. Thank you Ben for pushing this space forward, it’s one of the most important investments organizations can make in the years ahead."
- Josh Bersin, Global Industry Analyst
“This book is fascinating! Ben Whitter presents a compelling case for why Employee Experience should be a top priority for any organization as we look to reimagine the important role
of work; as humans, organizations and society as a whole.
The concepts discussed are very pragmatic and the important link to individual and business outcomes is profound.”
- Colleen Schuller, Vice-President, Employee Experience, GSK
"Ben has woven multiple strands of treating employees well into an integrated employee experience agenda. His work is comprehensive, insightful, and pragmatic and will help any business or HR leader make real progress."
- Dave Ulrich, Rensis Likert Professor,
Ross School of Business,
University of Michigan
"In Employee Experience, his definitive manifesto, he makes a persuasive case for why the top-down model of HR-led engagement initiatives is flawed. Employee Experience offers a vision of a meaningful and impactful future both for HR and the next generation of employees. A consistently well-informed and refreshingly global book."
- People Management Magazine
About Employee Experience
For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities.
However, in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top performing employees, HR professionals need to move beyond ad hoc engagement initiatives to design and embed employee experience throughout an organization's processes and culture from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this.
Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. With guidance on how to build experience capabilities in an HR team and coverage of how to define, design and embed an employee experience strategy to ensure that each interaction an individual employee has with the company supports this experience, this is essential reading for HR professionals. Including case studies from companies including Airbnb, Sky and Starbucks.
This book shows how adopting this approach has improved performance, productivity and profits and how organizations of any size can achieve this success too.