I was delighted to keynote the HR Masters Summit in May as part of Bucharest Technology Week. My keynote focused on introducing the EX concept to an audience of HR professionals. I also like to fuse elements of the local context into my talks so a trip to Dracula's castle made for the perfect preparation! I learned about how Bram Stoker built his famous tale on local history, myths and legends. It was revealing in many ways and a great reminder that the best employee experien

Mr Employee Experience helps create organisations where people belong, find meaning, and co-create astonishing human achievements. Employee Experience World Tour 2018 Update Breaking HR in Cleveland! The headline story from March was the "fantastic" HR Breakathon, which took place in Cleveland. 4.5 hours. 250 SHRM colleagues. 25 teams. 1 Ben. The Breakathon is a signature dish from the WEEI and it was an excellent milestone for this 'live' experience. The Breakathon was also

There is only one Chief Experience Officer and that is the CEO. There I said it. Experience is everything for customers and employees. It must mean everything to the business too. That’s why the CEO is the Chief Experience Officer. In practice, it has always been that way. On either side of the experience, it is the CEO who is ultimately held responsible for brand success or failure. The data coming through from notable employee-led review sites is making a compelling case de

It has been an excellent 2017 for employee experience (EX). There have been many impressive examples coming through of EX Organisations, and many more that have started the journey this year. It is clear which sectors are demanding more radical change in how they develop and deliver a great experience for staff. For instance, out of hundreds of organisations, approaching 20 major banks have taken part in our one day EX masterclass this year, which is designed to help professi

If employee experience is the answer, what is the question? It’s a great place to start for most organisations and I believe that if your question as a business is, “How can we encourage long-term sustainable growth and profitability, heighten customer satisfaction and become a more human-centred and engaging brand?”, employee experience is a big part of all of that. Employee experience is the sum of all employee interactions with an organisation – everything from pre-hire to

'Mr Employee Experience', Ben Whitter, the Founder of the World Employee Experience Institute (WEEI), featured in the latest edition of Reflect, by Equatex. Ben was the focus of the long read feature on employee experience; he talked about how to define, design and deliver compelling workplace experiences and the business case for doing so. You can see the full story and magazine here. #employeeexperience #employeeengagement #HR

Dear HR, Thank you for your recent application to set-up a key function within our business. We regret to inform you that, on this occasion, we will not be progressing your application to the next stage of the process. It is clear that you have significant experience dating from the industrial revolution of putting in place processes, practices, and policies that enable organisations to retain control, ensure compliance within the workplace, and manage employees in a fair and

Ben talked to Engagement Zone this month about all things employee experience. The original article can be found here. We at the Engagement Zone sat down with #Engagement101 fellow – Ben Whitter of the World Employee Experience Institute, otherwise known as Mr Employee Experience. Whitter’s insight into employee experience has been celebrated and adopted by companies all over the world with his seminal article Bye, Bye HR attracting over 600,000 impressions making it the most

Join the Employee Experience global movement today. My EX world tour is now in place until November 2017 to add extra events and experiences around the World. It has been an absolute privilege to serve the global HR and business community. The tour has included keynotes at major conferences, masterclasses across continents, and advisory services for epic and ambitious brands. Last week I advised brands like Heineken, Booking.com, Royal Bank of Scotland, Royal Philips and many

Employee experience is the number one human capital trend in 2017. No question. Why? With more companies than you can count opting to fully embrace this new future, not just for HR, but for the whole business, the time for this renewed and energising focus on the quality of our experiences in work has come. And guess what? It’s not just technology firms leading this workplace revolution. What exactly is employee experience? Employee experience is the intentional design and en

In this interview after his keynote speech at HR Summit Asia 2017, Ben talks about how employee experience is taking hold within the global economy and why it is the new focus for businesses everywhere. #employeeengagement #HR #employeeexperience

As part of the Employee Experience World Tour 2016-17, Ben will be facilitating exclusive events this year in Australia on the Future of HR: Re-Engineering the Employee Experience based on the popular article Bye, Bye HR? This interview with Ben was first published by Connect Intelligence and talks about his upcoming visit to Australia and how HR and organisations are starting to realize the potential of their employee experience to re-engineer the workplace to deliver superi

The Employee Engagement Awards has announced its inaugural #Engagement101 list. The top influencers & experts in the world of Employee Engagement. The list recognises people from all walks of business: the boardroom, HR, Internal Communications, Finance, Technology and Entrepreneurs. Each one has made a significant contribution to the development of Employee Engagement. Some inspire action, some educate, some recognise, some have influence via social media. Some rip up the ol